Cancellation fees nobody billed
Every cancelled load where a truck was already assigned or driving, the fee billed or never billed, the empty drive to a pickup that never happened, the truck time lost, and the customers who cancel most.
- Found
- Customer A cancelled 6 loads with a truck already on the way. No fees billed, about $1,800.
- The decision
- Bill the fee next time, and raise it before booking their next load.



